Customers can cancel future access, but rendered digital analysis is treated as completed work and is not refundable.

A cancellation request generally means that future billing or future access renewal should stop from the next appropriate billing point, not that previously delivered services are automatically reversed. The exact effective date may depend on the current plan, billing cycle, outstanding charges, active support work, and whether the request is made before or after a renewal event has already been processed.

Customers who wish to cancel should use the support path and provide enough identifying information for the account to be located safely. Command Secrets may verify identity before acting on cancellation instructions so that a third party cannot interfere with another customer's account or subscription.

Where the service later introduces direct in-account cancellation controls, those controls may operate together with this public policy and the platform-specific billing rules that apply at the time.

If a paid analysis, individualized report, premium insight, consultation preparation, or similar deliverable has already been generated, exposed, delivered, downloaded, or materially rendered for the customer, the relevant payment is non-refundable unless Command Secrets explicitly states otherwise in writing for that specific case.

This rule exists because the value of the service lies in the customized analytical work, report generation, interpretation layer, and proprietary computational process itself. Once that work has been performed or made available, the essential service has already been supplied even if the customer later changes their mind.

Nothing on this page should be interpreted as waiving any non-excludable legal rights that may apply under mandatory consumer law. However, to the fullest extent permitted by law, customers agree that completed and rendered analytical work is not eligible for refund on the basis of preference, regret, changed intention, or non-use after delivery.

If a user wants to move to a higher plan, lower plan, yearly access, lifetime path, or corrected billing arrangement, the request should be submitted through the support page together with sufficient account details for verification. Command Secrets may process the change prospectively, at the next renewal, or through another commercially reasonable method depending on what has already been billed or delivered.

Where a plan upgrade triggers additional individualized analysis, premium reports, or extended history access, the resulting new work may become subject to the same no-refund rule once that additional service is rendered.

If a billing correction is required because of duplicate payment, obvious technical fault, or platform processing error, Command Secrets may investigate the issue, request supporting records, and determine the appropriate correction under the relevant payment-provider and legal framework.

Where PDF or similar report files are delivered, Command Secrets may use watermarking, account-linked branding, access controls, download logging, and other protective measures to preserve authorship, reduce unauthorised redistribution, and discourage resale or copying of proprietary analytical output.

Customers are responsible for safeguarding any report they choose to download, store, forward, or share. Command Secrets does not accept responsibility for exposure caused by a user's own onward sharing, forwarding, screenshotting, or insecure local storage after lawful delivery has taken place.

If a customer needs a resend, billing clarification, or access restoration after a completed order, the request should be submitted through support so the service team can verify the request and maintain a reliable delivery record.